How We Protect You
Privacy at 8club — What You Need to Know
We built our privacy practices around six core commitments to every Filipino player on the 8club platform.
Encrypted Storage
All personal and financial data stored on 8club servers is protected with 256-bit SSL encryption. Your KYC documents, account details, and transaction history are stored in secured, access-controlled environments.
Your Data, Your Control
You have the right to access, correct, or request deletion of your personal data at any time. Simply reach out to our support team and we will process your request in accordance with applicable Philippine data privacy laws.
No Third-Party Selling
8club will never sell, rent, or trade your personal information to third-party marketers or advertisers. Your data is used only for platform operations, regulatory compliance, and improving your 8club experience.
PDPA Compliance
8club operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, as enforced by the National Privacy Commission of the Philippines.
Minimal Data Collection
We collect only the personal information strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is required for these purposes.
Opt-Out of Marketing
Receiving promotional emails or SMS from 8club is entirely optional. You can opt out of all marketing communications at any time through your account preferences or by contacting our support team directly.
Summary: This Privacy Policy ("Policy") explains how 8club ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors ("you", "your") who access or use the 8club platform at 8club.bio. By registering an account or using any 8club service, you consent to the practices described in this Policy. We encourage you to read this document carefully and in full.
1 Overview & Scope of This Policy
8club is the Philippines' trusted online casino and sports betting platform, accessible at 8club.bio. We are committed to safeguarding the privacy and personal data of every player who registers with or visits our platform. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.
This Policy applies to all personal information collected by 8club through the following channels: the 8club website (8club.bio), the 8club mobile application where available, live chat and customer support interactions, email correspondence, KYC verification submissions, payment processing activities, and any other interaction you have with the 8club platform or its support team.
This Policy does not apply to third-party websites, services, or platforms that may be linked from within the 8club platform. We encourage you to review the privacy policies of any third-party services you access independently of 8club.
Regulatory Note: 8club processes personal data in compliance with PAGCOR's data governance guidelines for licensed online gaming operators in the Philippines. We maintain a registered Data Protection Officer (DPO) as required under the Philippine Data Privacy Act.
2 Personal Data We Collect
8club collects personal data that is necessary for the operation of our platform, compliance with regulatory obligations, and delivery of a safe, personalized gaming experience to Filipino players. The categories of data we collect are described below.
2.1 Registration & Identity Data
When you create an 8club account, we collect: your full legal name, date of birth, residential address (including barangay, city, and province), email address, and mobile phone number. This information is required to establish your identity, verify your eligibility (including the 21+ age requirement), and communicate with you about your account.
2.2 Know Your Customer (KYC) Documents
To comply with Philippine anti-money laundering regulations and PAGCOR requirements, we collect government-issued identification documents, which may include your PhilSys National ID, passport, driver's license, SSS/GSIS card, or other valid Philippine government-issued ID. We may also collect proof of address documents such as utility bills or bank statements issued within the past three months.
2.3 Financial & Transaction Data
We collect information related to deposits, withdrawals, and gaming transactions on the 8club platform. This includes e-wallet account references (such as GCash or Maya account identifiers), bank account details where applicable, transaction amounts, timestamps, and transaction reference numbers. We do not store full payment card numbers or CVV codes on our servers.
2.4 Gaming Activity Data
We collect data about your gaming activity on the 8club platform, including games played, bet amounts and outcomes, session durations, bonus usage, and wagering history. This data is used for account management, regulatory reporting, responsible gaming monitoring, and service improvement.
2.5 Technical & Device Data
When you access 8club, we automatically collect certain technical information from your device, including your IP address, browser type and version, operating system, device identifiers, referring URL, pages visited, and time spent on pages. This data is collected through cookies and similar technologies as described in Section 6.
2.6 Communications Data
If you contact 8club customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any resolution actions taken. This data helps us maintain service quality and resolve disputes fairly.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Full name, date of birth, address | Account registration, age & identity verification |
| KYC Documents | Government ID, proof of address | AML compliance, PAGCOR regulatory requirements |
| Financial | GCash/Maya reference, bank details | Deposits, withdrawals, fraud prevention |
| Gaming Activity | Bets, sessions, game history | Account management, responsible gaming |
| Technical | IP address, device type, browser | Security, fraud detection, analytics |
| Communications | Support chat logs, emails | Customer service, dispute resolution |
3 How We Use Your Personal Data
8club uses the personal data we collect for the following specific and legitimate purposes:
- Account Creation & Management: To register your 8club account, verify your identity and age eligibility, manage your account settings, and provide access to all platform features.
- Payment Processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, UnionBank, Coins.ph, 7-Eleven Cliqq, and USDT TRC20, and to reconcile transaction records.
- Regulatory Compliance: To fulfill our obligations under the Philippine Data Privacy Act, PAGCOR's online gaming regulations, and the Anti-Money Laundering Act (AMLA) of the Philippines, including filing Suspicious Transaction Reports (STRs) where legally required.
- Fraud Prevention & Security: To detect and prevent unauthorized access, fraudulent account activity, multi-accounting, bonus abuse, money laundering, and other prohibited activities on the platform.
- Responsible Gaming: To monitor gaming patterns and flag potential problem gambling behaviors so that appropriate interventions — such as account limits or outreach from our responsible gaming team — can be applied.
- Customer Support: To respond to your inquiries, resolve complaints, and provide technical assistance through our 24/7 Filipino support team.
- Platform Improvement: To analyze aggregated, anonymized usage data to improve platform features, game selection, and the overall player experience.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent or where such communications are permitted under applicable law. You may opt out at any time.
We do not use your personal data for any purpose not described in this Policy without first obtaining your consent or ensuring a valid legal basis applies.
4 Legal Basis for Data Processing
Under the Philippine Data Privacy Act of 2012, 8club processes your personal data on the following legal bases:
- Consent: Where you have given clear and informed consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
- Contractual Necessity: Where processing is necessary to perform our contract with you — i.e., to provide the online gaming services described in our Terms and Conditions, including account management and payment processing.
- Legal Obligation: Where processing is required to comply with a legal or regulatory obligation applicable to 8club, including PAGCOR reporting requirements, anti-money laundering obligations under RA 9160 as amended, and National Privacy Commission directives.
- Legitimate Interests: Where processing is necessary for our legitimate business interests — such as fraud detection, platform security, and service quality improvement — provided those interests are not overridden by your privacy rights.
Your Consent Rights: Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw consent, please contact our support team or update your preferences in your account settings.
5 Data Sharing & Disclosure
8club does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.
5.1 Payment Service Providers
To process your deposits and withdrawals, we share necessary transaction data with our payment partners, including GCash (Mynt), Maya (PayMaya Philippines), BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT processors. These providers process data solely for payment purposes and are bound by their own privacy policies and applicable Philippine financial regulations.
5.2 Identity Verification Partners
To fulfill KYC obligations, we may share identity document data with licensed identity verification service providers who assist in verifying the authenticity of submitted government IDs. These providers operate under strict data processing agreements with 8club.
5.3 Regulatory Authorities
We are legally required to share certain data with regulatory authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission of the Philippines, when required by applicable law, court order, or regulatory directive. 8club will comply promptly with all lawful data requests from these authorities.
5.4 IT & Platform Service Providers
We engage trusted technology partners — including cloud hosting providers, cybersecurity firms, and analytics platforms — who may access personal data in the course of providing services to 8club. All such third-party processors are bound by data processing agreements that require them to process data only on 8club's instructions and in accordance with applicable privacy law.
5.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of 8club's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure the acquiring entity is bound by privacy obligations no less protective than those described in this Policy.
No Marketing Data Sales: 8club strictly prohibits the sale or commercial licensing of player personal data to advertising networks, data brokers, or third-party marketers. Your data is never used to build advertising profiles for third-party commercial purposes.
6 Cookies & Tracking Technologies
8club uses cookies and similar tracking technologies on the 8club.bio website to provide a functional, secure, and personalized experience. A cookie is a small text file placed on your device when you visit a website.
6.1 Types of Cookies We Use
- Essential Cookies: These are strictly necessary for the platform to function. They enable core features such as account login sessions, security tokens, and navigation. These cookies cannot be disabled without impairing platform functionality.
- Performance Cookies: These collect anonymized data about how players use the 8club platform — such as which pages are visited most frequently and how long sessions last. This data helps us identify areas for improvement.
- Functional Cookies: These remember your preferences, such as language settings and game display preferences, to provide a more personalized experience on your next visit.
- Security Cookies: These help us detect and prevent fraudulent login attempts, unauthorized access, and suspicious account activity by recognizing trusted devices and flagging unfamiliar ones.
6.2 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, restrict specific types, or be notified when a cookie is set. Please note that disabling essential cookies will affect your ability to use certain features of the 8club platform, including account login. For instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
7 Data Retention
8club retains your personal data for as long as is necessary to fulfill the purposes described in this Policy, or as required by applicable law. The following general retention periods apply:
- Account & Identity Data: Retained for the duration of your account with 8club, and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and AMLA record-keeping obligations.
- KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, in compliance with the Anti-Money Laundering Act and Bangko Sentral ng Pilipinas (BSP) guidelines applicable to e-money transactions.
- Transaction Records: Retained for a minimum of five (5) years, consistent with AMLA and PAGCOR reporting requirements.
- Customer Support Communications: Retained for two (2) years following resolution of the relevant inquiry or complaint.
- Marketing Consent Records: Retained for as long as you hold an active account with 8club, or until you withdraw your consent, whichever is earlier.
- Technical & Device Data: Retained for up to twelve (12) months for security analysis and fraud detection purposes.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines on data disposal.
8 Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 8club:
- Right to be Informed: You have the right to be informed about how your personal data is collected, used, stored, and shared — which is the purpose of this Privacy Policy.
- Right of Access: You have the right to request a copy of the personal data 8club holds about you, along with information about how it is being processed.
- Right to Rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you.
- Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format, and to request that it be transmitted to another data controller where technically feasible.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.
To exercise any of the above rights, please contact our Data Protection Officer at [email protected] (plain text — not a clickable link). We will respond to all valid data subject requests within fifteen (15) calendar days of receipt. In complex cases, we may extend this period by up to an additional fifteen (15) days, with prior notice to you.
Identity Verification for Rights Requests: To protect the security of your data, 8club requires identity verification before processing any data subject rights request. We may ask you to confirm account details or submit a valid government-issued ID before fulfilling your request.
9 Data Security Measures
8club takes the security of your personal data seriously. We implement a layered, industry-standard security framework designed to protect your data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the 8club platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
- Encrypted Data Storage: Sensitive personal data stored in our databases — including KYC documents and payment details — is encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data is strictly limited to 8club staff who require it for their specific role. All staff with data access undergo privacy training and are bound by confidentiality obligations.
- Two-Factor Authentication (2FA): 8club supports 2FA for player accounts and requires it for all internal administrative systems to prevent unauthorized access.
- Firewall & Intrusion Detection: Our platform infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection and monitoring systems.
- Regular Security Audits: 8club conducts periodic security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.
- Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, 8club will notify the National Privacy Commission and affected players in accordance with NPC Circular No. 16-03 on mandatory breach notification.
While we employ robust security measures, no data transmission over the internet can be guaranteed as completely secure. We encourage you to use strong, unique passwords for your 8club account and to enable two-factor authentication to further protect your account.
10 Children's Privacy & Age Restriction
The 8club platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing casino-style online gaming in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.
All new registrations are subject to age verification as part of our KYC process. Where we discover, at any point, that personal data has been collected from a player who is under 21 years of age, we will immediately suspend the relevant account, delete the collected data, and return any deposited funds to the payment method used, subject to identity verification.
21+ Enforcement: If you are a parent or guardian and believe that a minor in your care has registered an account on 8club, please contact our support team immediately at [email protected]. We will investigate and take immediate corrective action.
11 Changes to This Privacy Policy
8club reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. When material changes are made, we will post the updated Policy on this page with a revised effective date and notify registered players via their registered email address.
We encourage you to review this Privacy Policy periodically to stay informed about how 8club protects your personal data. Your continued use of the 8club platform following the publication of an updated Policy constitutes your acknowledgment of the changes.
If we make changes that require your fresh consent under applicable law — such as introducing a new purpose for processing your data — we will seek that consent through an appropriate mechanism before processing your data for the new purpose.
12 Contact Us & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8club processes your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing 8club's compliance with the Philippine Data Privacy Act and serves as your primary point of contact for all privacy-related matters.
12.1 How to Reach Our DPO
You may contact the 8club Data Protection Officer by email at [email protected] (plain text — not a clickable link), with the subject line "Data Privacy Request." Our support team is also available 24/7 via live chat within the 8club platform for general privacy inquiries.
12.2 National Privacy Commission
If you are not satisfied with 8club's response to your privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government authority responsible for enforcing the Data Privacy Act and can be reached through its official website and public assistance channels. We encourage you to exhaust our internal complaints process before escalating to the NPC, as most issues can be resolved faster through direct contact with our team.
Final Note: This Privacy Policy was last updated on January 1, 2026. At 8club, we believe that privacy is not just a legal obligation — it is a core part of the trust Filipino players place in our platform. We are committed to handling your personal data with integrity, transparency, and care. Thank you for choosing 8club.
Play With Confidence
Your Data Is Safe at 8club
Now that you know how we protect your privacy, explore everything 8club has to offer — from live casino games to slots and sports betting, all secured and PAGCOR-compliant.